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Close Looks like your cart is empty, please use the course finder to find available courses. View Course Finder Creating Cultures that Engage and Retain Millennials & Generation Z

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Creating Cultures that Engage and Retain
Millennials & Generation Z

Benefit of this White Paper

Millennials are now the largest segment of the workforce and Generation Z is on its way. How do we engage these younger workers? The data covered in this paper provides strategies for inspiring relationships across generational divides to create a culture that works together.

What You’ll Learn

Learn how generations really differ and the key engagement drivers for younger workers. Discover how to bridge the generational gap as a leader.

Why You Need It

Millennials have now eclipsed all others in the workplace in terms of size. Understanding how younger workers think, operate, and what engages them is more important now than ever before for building a vibrant and sustainable work team.

What You’ll Do With It

Adapt your leadership style to effectively engage employees and facilitate the success of teams with members from any generation. Multi-generational workplaces offer a variety of benefits from which any organization can benefit – given the right tools and training.

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Managers Matter: A Relationship-Centered Approach to Driving Employee Engagement

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Managers Matter: A Relationship-Centered
Approach to Driving Employee Engagement

Benefit of this White Paper

Employee engagement translates to superior performance. Knowing how managers act as the catalyst for engagement provides organizations with further insight on how to move the needle on employment engagement levels – and realize the bottom line benefits.

What You’ll Learn

The immediate supervisor performs a pivotal role. Learn about the three relationship-centered practices managers can do daily to improve the engagement of their teams and foster positive working environments.

Why You Need It

Employees don’t leave companies; they leave their manager. Through practical steps and some emotional intelligence, immediate supervisors can become the key to driving employee motivation, morale, and satisfaction to new levels, along with retention rates, customer satisfaction scores, and revenue.

What You’ll Do With It

Use the findings to guide coaching conversations with supervisors or to inform your own leadership development.

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The 3 + 3 of Experience Innovation

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The 3 + 3 of Experience Innovation

Benefit of this White Paper

This paper focuses on six trending innovations that companies are using to address the challenges they identify as barriers to their success. There are 3 market-facing trends along with 3 workplace-focused trends. The market-facing trends analyze an in-depth understanding of their customers’ expectations, and unexpressed needs, while the workplace trends evaluate how best to optimize the workplace experience.

What You’ll Learn

Developments in recent years have made it easier than ever for customers to find and defect to a competitor, even as employees constantly scan the job market for a better opportunity. An understanding of the 6 trending innovations in both the marketplace and the workplace (3+3!) will enable you personalize the experience within your organization on every level. You’ll discover new ways to identify, respond to, and anticipate customer and employee needs, and innovative approaches for meeting those needs. Competitors beware!

Why You Need It

The vast majority of companies are struggling to master all dimensions of innovation but they would be better served to narrow the scope to the overall experience of doing business with their organization. Innovation should be thought of as something that can be integrated into what organizations do on all levels. The findings of this research reveal three market-facing trends and three workplace-focused trends that will help organizations innovate through the entire experience of all markets and stakeholders.

What You’ll Do With It

Develop an understanding of today’s customers, maximize the customer experience, and positively impact sales results. By more efficiently and effectively meeting individual needs and expectations, organizations can enable collaboration through both customers and employees, empowering innovation in every facet of their business.

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Emotional Drivers of Employee Engagement

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Emotional Drivers of Employee Engagement

Benefit of this White Paper

Emotions and engagement are deeply-interconnected. Every touchpoint of the employee experience can elicit emotions – some of which drive engagement and others that kill it.

What You’ll Learn

Engagement is more than being happy at work. Learn the power of positive emotions on employee engagement, discover the four key emotional drivers, and identify ways to help your people feel the emotions that matter in connection with their work.

Why You Need It

Substantial research now supports the idea that positive emotions in the workplace yield a range of tangible benefits. When it comes to their performance, the emotions employees are feeling can be as important as the skills and knowledge they bring to their roles.

What You’ll Do With It

Build positive emotional capital among employees by increasing your awareness of the impact of emptions, and by using the knowledge in designing your employee experience to maximize emotions that foster engagement and minimize those that damage it.

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Recognizing Leadership Blind Spots

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Recognizing Leadership Blind Spots

Benefit of this White Paper

Research shows that leaders have blind spots, and they can be costly to the organization. Sadly, most leaders believe that their vision in the world of business is 20/20, so it takes a little convincing to get them to see the error of their ways. This paper, supported by employee surveys, identifies the blind spots and offers effective solutions to address them.

What You’ll Learn

Leadership is a complex discipline requiring vision, strategic thinking, financial savvy and more. When it comes to leadership behaviors essential to engaging employees there are four high-level findings that point to leadership blind spots. Learn what these blind spots are and discover how a few minor tweaks can lead to higher levels of employee engagement.

Why You Need It

When leaders overcome their blind spots, employees are more likely to be very satisfied with their job than those whose leaders ignore and don’t acknowledge what they can’t see. Satisfied employees are more likely to stay with their employer and are more productive, adding to company profitability. Leaders who see the gap between actual behavior and desired behavior can address those areas in need of revision, making the overall experience of their employees significantly improved!

What You’ll Do With It

Eliminate as many leadership blind spots as possible. Acknowledge what they are and do something to change them. Through this candid self-reflection, leaders can become the exceptional organizational asset they are expected to be.

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Transforming Attitudes and Actions: How Senior Leaders Create Successful Workplace Cultures

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Transforming Attitudes and Actions: How Senior
Leaders Create Successful Workplace Cultures

Worum geht es?

Dale Carnegie set out to examine the perceptions of senior leaders on the strength of their own company cultures, their attitudes about its importance and impact, and actions they are taking to improve it. Gain a better understanding of what companies with successful cultures are thinking and doing and discover ways in which you and your leaders can build a more engaging corporate culture

Inhalt

What is corporate culture and why it matters Challenges to building a healthy corporate culture What attitudes and behaviors are characteristic of Culture Champions How you and your team can help to reinforce an engaging culture throughout the organization

Nutzen

A strong corporate culture is hailed as the key to winning in a competitive marketplace; a weak one, the death knell. While the explanation is easy, the topic of corporate culture is complex. Dale Carnegie begins to identify the critical requirements for establishing a strong, agile culture.

Anwendung

Use research findings to become more informed and evaluate the attitudes and actions of you and your leaders. Consider the strategies and tactics you and your leaders need to adopt to build and maintain a more engaging culture.

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