{"id":1885,"date":"2018-05-01T12:28:23","date_gmt":"2018-05-01T10:28:23","guid":{"rendered":"https:\/\/dalecarnegie.ch\/allgemeine-geschaeftsbedingungen\/"},"modified":"2018-06-29T14:53:55","modified_gmt":"2018-06-29T12:53:55","slug":"general-terms-and-conditions","status":"publish","type":"page","link":"https:\/\/dale-carnegie.ch\/en\/general-terms-and-conditions\/","title":{"rendered":"general terms and conditions"},"content":{"rendered":"\t\t
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Terms and Conditions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, and data compilations, is the property of Dale Carnegie & Associates, Inc. or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of Dale Carnegie & Associates, Inc. and protected by U.S. and international copyright laws.<\/p>

Cancellation and Refund Policy*<\/h2>

Dale Carnegie will provide you with a refund if you cancel your enrollment prior to the start of your course or if you do not attend any part of the course. Refunds will be issued to the student within 45 days from the date of cancellation, or the first day of the course, whichever is earlier. If you attend all or part of a course, no refunds will be provided.<\/p>

We reserve the right to cancel a course due to insufficient enrollment, inclement weather, or other events beyond our control. In the event a class is cancelled, we will notify you as soon as possible. You may choose to receive a full refund of your registration fee or credit on another class. Dale Carnegie will not be responsible for any cancellation costs you incur, such as airline tickets and\/or hotel reservations.<\/p>

*For locations outside of the United States, the Transfer and Cancellation Policy may vary. Please contact your local office for more information.<\/p>

Notice to students: Accet complaint procedure<\/h2>

This institution is recognized by the Accrediting Council for Continuing Education & Training (ACCET) as meeting and maintaining certain standards of quality. It is the mutual goal of ACCET and the institution to ensure that educational training programs of quality are provided. When problems arise, students should make every attempt through the formal complaint procedure within the institution to find a fair and reasonable solution.<\/p>

However, in the event that a student has exercised the channels available within the institution to resolve the problem(s) by way of the institution’s formal student complaint procedure, and the problem(s) have not been resolved, the student has the right and is encouraged to take the following steps:<\/p>

  1. Complaints should be in writing and mailed, faxed, or emailed to the ACCET office. Complaints received by phone will be documented, and the complainant will be requested to submit the complaint in writing.<\/li>
  2. The letter of complaint must contain the following:<\/li><\/ol>